Shipping policy

Lulla Shipping Policy

Effective Date: 06.11.24

At Lulla, we strive to provide you with an efficient and reliable shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from Lulla. Please read this policy carefully to understand our shipping practices.

1. Order Processing Time

  • Standard Orders: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • High Volume Periods: During peak seasons or sales events, order processing may take an additional 1-3 business days. We appreciate your patience during these times.
  • Custom or Pre-Order Items: Orders containing custom or pre-order items may take longer to process. Please refer to the product description for specific processing times.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. International Shipping

Lulla ships to select international destinations. Shipping charges for international orders will be calculated at checkout based on the destination and shipping method selected.

  • Customs, Duties, and Taxes: All international orders may be subject to import duties, taxes, and customs fees, which are levied once your package reaches the destination country. Lulla is not responsible for these charges, and they must be borne by the recipient.

  • Delivery Time: International shipping times vary depending on the destination and selected shipping method. Please allow additional time for delivery due to potential customs delays.

4. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

  • Tracking Updates: Please allow up to 24 hours for tracking information to update after receiving your tracking number.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
  • Restricted Areas: Some regions or countries may have restrictions on certain products. Lulla reserves the right to cancel any order that cannot be fulfilled due to shipping restrictions.

6. Delivery Issues

  • Incorrect Address: It is the responsibility of the customer to provide accurate shipping information. Lulla is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you realize there is an error in your shipping address, please contact us immediately at lulla@lulla.is.
  • Lost or Stolen Packages: Lulla is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If your package is marked as delivered and you cannot locate it, please contact the carrier directly to file a claim.

7. Damaged or Missing Items

If you receive your order and find that an item is damaged or missing, please contact us within 7 days of receipt at lulla@lulla.is. Provide your order number, a description of the damage or missing item, and any relevant photos. We will work with you to resolve the issue as quickly as possible.

8. Changes to Orders

Once an order has been placed, it cannot be modified. If you need to cancel your order, please contact us as soon as possible at lulla@lulla.is. We will do our best to accommodate your request, but please note that once the order has been processed, it cannot be canceled.

9. Special Circumstances

  • Weather Delays: Lulla is not responsible for shipping delays caused by inclement weather or other natural disasters.
  • Carrier Delays: Occasionally, shipping delays may occur due to the carrier. Lulla is not responsible for delays once the package has been handed over to the carrier.

10. Returns and Exchanges

For information about returns and exchanges, please refer to our return policy. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

11. Contact Information

If you have any questions or concerns about this Shipping Policy or your order, please contact us at:

Lulla@lulla.is

kt 620824-0970